General Questions

1. What services does your travel agency offer?

We offer flight bookings, hotel reservations, customised holiday packages, group tours, car rentals and event ticketing.

2. Can I book my travel online?

No, we pride ourselves on offering you a personalised service.

3. Do you offer group discounts?

Yes, we offer discounts for groups depending on the size of your party and the type of package.

4. How far in advance should I book my trip?

We recommend booking international trips 3–6 months in advance and domestic trips at least 4–6 weeks in advance for the best deals.

Flights and Transportation

5. Can I book multi-city flights?

Yes, we can plan and book multi-city itineraries.

6. What if my flight is canceled or delayed?

If your flight is canceled or delayed, we recommend contacting the airline directly in the first instance. However, we will also endeavour to assist you during normal working hours, particularly if there are connecting flights involved.

7. Do you arrange airport transfers?

Yes, we provide airport transfer services, which can be added to your travel package.

Accommodation

8. Can I choose specific hotels for my stay?

Yes, we provide a variety of hotel options, and you can choose the one that best fits your preferences and budget.

9. Do you offer all-inclusive holiday packages?

Yes, we have all-inclusive packages that include accommodations, meals, activities, and more.

Custom Packages

10. Can I customize my travel itinerary?

Absolutely! We specialize in creating personalized itineraries tailored to your preferences.

11. Do you cater to special occasions like honeymoons or anniversaries?

Yes, we offer special packages for honeymoons, anniversaries, and other celebrations.

Payment and Refunds

12. What payment methods do you accept?

We accept credit/debit cards or payments via secure payment links

13. Can I pay in installments?

Yes, installment payment plans are available for select packages. Contact us for details.

14. What is your cancellation and refund policy?

Our policy varies depending on the service booked. Please review the terms and conditions during booking or contact us for clarification.

Travel Documents and Insurance

15. Can you help with visa applications?

No, this is your responsibility. We can offer travel advice about the countries that you are travelling to.

16. Do you provide travel insurance?

No, this is your responsibility and we would highly recommend that you take out travel insurance.

Destinations and Activities

17. What destinations do you specialise in?

We provide travel services to destinations worldwide, including popular spots like Europe, Asia, the Americas, and more.

18. Do you offer adventure or eco-tourism packages?

Yes, we have a range of adventure and eco-tourism packages, including trekking, wildlife safaris, and cultural tours.

Support and Assistance

19. How can I contact customer support?

You can reach us via phone or email.

20. Do you offer 24/7 support?

No, we operate during normal working hours GMT. However, if you contact us via WhatsApp we will endeavour to respond to you at the earliest opportunity. If you are travelling and your concern is urgent please contact your airline, hotel or travel insurance provider. We will support you in the best possible way that we can.